Operating system
How I work.
Principles that show up in products, decisions, and writing — so visitors understand the method, not only the artifacts.
Product principles
Desks before demos.
- Understand workflow before technologySit with the real files, failure modes, and who decides “done.”
- Build for real usersName the person who opens the screen tomorrow — or stop designing.
- Measure usefulnessDaily completion and trust beat launch applause.
Engineering principles
Constraints are the design.
- Simple systems scale betterFewer moving parts a small team can operate at 2am.
- Production constraints matterLatency, migrations, and bilingual PDFs are product inputs.
- Tradeoffs are part of designDocument them — see decisions.
AI principles
Improve decisions — stay accountable.
- AI should improve decisionsRemove a hated step; do not add a chat box for its own sake.
- Human review mattersNothing silent into systems of record — pattern.
- Workflow integration beats demosShip inside the tool operators already open — OCR in NepalIPMS.