01
Fuzzy search broke trust on live calls
Similarity looked smart until latency and ambiguity showed up mid-client-call.
Lessons
Updated
Not only success stories. Each note follows: problem → what happened → why → what changed → what I’d do differently.
Similarity looked smart until latency and ambiguity showed up mid-client-call.
Extraction alone still leaves desks retyping structure — and worse, false confidence.
Horizontal tools force practitioners to reorganize around the software.
Elegant cutovers hide failure modes; desk-aligned slices survive.